Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kiduno.co.uk. Please note that returns will need to be sent to the following address: Hawthorn Bank Opposite, Ambleside Dr, Spalding PE11 1JJ, United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kiduno.co.uk. 

Cancel an Order

If you wish to cancel an order that has not yet been dispatched, please contact us within 1 hour of completing the checkout process.

If your order has already been dispatched, please follow our returns policy outlined below.

Unwanted Items & Returns

We accept returns within 30 days of delivery. If you are not satisfied with your purchase or no longer wish to keep the item, please contact our Customer Service team through the “Contact Seller” or “Ask a Question” option so we can assist you promptly.

Please contact us immediately if:

• Your product arrived damaged during transit
• You wish to make a warranty claim (Terms & Conditions apply)
• You are not satisfied with the product you purchased,

How we handle it: Contact our Customer Service team and we'll guide you through the return process step by step. Please wait for return instructions before sending any items back. If the item is not faulty, return shipping costs are the customer's responsibility. If an order is cancelled while in transit, original delivery charges may be deducted from your refund. Returned goods must be received within 30 days of return authorisation.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kiduno.co.uk.