Shipping policy
Shipping & Delivery Policy
Fast & Reliable UK Delivery for Families
At Kiduno, we know that when you're shopping for babies and children, you want your order to arrive quickly, safely and without hassle.
That's why we keep the majority of our products in stock and work with trusted UK delivery partners to ensure dependable delivery across the United Kingdom.
Whether you're ordering essentials for a newborn, gifts for a growing child or products for family life, we're committed to making delivery simple and stress-free.
Free Standard UK Delivery
We offer FREE Standard Delivery across most UK Mainland addresses.
Estimated Delivery Times
- Small Parcels: 1–3 Working Days
- Large Parcels: 1–3 Working Days
- Oversized & Two-Person Deliveries: 2–7 Working Days
Delivery times may vary during busy periods, bank holidays or seasonal demand.
Express Delivery
Need your order sooner?
We offer Next Working Day Express Delivery on eligible products delivered to UK mainland addresses.
Express Delivery Charges
- Small & Standard Parcels: £3.00
- Large Parcels: £3.00
- Two-Person Delivery Items: Not Available
Express orders must be placed before our daily dispatch cut-off time.
Same-Day Dispatch
Most orders placed before 1:00 PM (Monday–Friday) are dispatched the same working day once payment has been successfully received.
Orders placed after 1:00 PM, on weekends or on UK public holidays will be processed on the next working day.
UK Offshore & Non-Mainland Delivery
Additional delivery charges may apply for certain locations including:
- Northern Ireland
- Isle of Man
- Channel Islands
- Selected Scottish Highlands & Islands postcodes
Delivery Times
- Typically 2–7 Working Days
Additional Charges
- Small Parcels: From £1.95 to £13.00 depending on parcel size
- Large or Oversized Items: May incur additional delivery surcharges due to carrier restrictions
Delivery charges will be shown at checkout where applicable.
Delivery Methods
Small Parcel Delivery
Suitable for most baby, toddler and family products.
Included
- Tracking information provided by email
- Delivery typically within 1–3 working days
- Signature may be required
- Safe delivery handled by trusted courier partners
If delivery is missed, the courier may leave instructions to rearrange delivery or collect from a local depot.
Large Parcel Delivery
Used for larger family products and bulky items.
Included
- Tracking information provided by email
- Delivery usually within 1–3 working days
- Signature required upon delivery
Please ensure someone is available to receive the parcel where possible.
Two-Person Delivery Service
For our largest and heaviest items.
Included
- Delivery typically within 2–7 working days
- Delivery arranged directly with our logistics partner
- Advance contact before delivery
- Two-person handling team
Please provide a valid contact telephone number when placing your order.
Damaged Deliveries
We carefully inspect all products before dispatch.
If your parcel appears visibly damaged on arrival:
- Inspect the packaging before accepting delivery.
- Note any damage with the courier when signing.
- Take photographs where possible.
- Contact our Customer Support Team as soon as possible.
Reporting damage at the time of delivery helps us resolve issues more quickly.
Delivery Information & Important Notes
Kiduno works with trusted third-party delivery partners throughout the UK.
While we aim to deliver within the estimated delivery times shown, occasional delays may occur due to:
- Severe weather conditions
- Courier network disruptions
- High seasonal demand
- Events outside our reasonable control
We recommend ensuring all delivery details are entered accurately when placing your order.
Incorrect or incomplete address information may result in delivery delays.
Warehouse Collections
For safety and operational reasons, our fulfilment warehouse is not open to the public.
At this time we do not offer customer collection services.
Non-Mainland UK Postcodes
Additional delivery charges and longer delivery times may apply to selected postcodes within:
- Scottish Highlands & Islands
- Northern Ireland
- Isle of Man
- Channel Islands
If your postcode falls within an affected area, any applicable delivery surcharge will be shown before completing your purchase.
Need Help?
Our friendly UK customer support team is always happy to help.
If you have any questions regarding delivery, shipping times or your order status, please contact us and we'll be happy to assist.
Kiduno Customer Care
Helping UK families shop with confidence.